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Crazy Model Trains – Terms and Conditions

Contents

Buying from Crazy Model Trains

Crazy Model Trains is an online-only retailer and sells on our website, eBay, and Amazon.

What to know about the different sites:

  • eBay and Amazon both charge a fee of ~15%, which means we must add that cost into the product price. You’ll pay more for the same product than if you buy directly from our website.
  • If you purchase from eBay or Amazon and later discover the item was cheaper on our site, we cannot credit you the difference.
  • Returns must be processed through the site you purchased from.

Using the Site

We aim to make your experience as easy as possible. Navigation is organized by Categories, Scale/Gauge, Item Type, and Brand. Use the filters on the left side of the site to narrow your search.

  • Search Tip: If you know the part number, use it—our search engine is optimized for that.
  • If an item is not listed, it is out of stock. We only display in-stock items.
  • Inventory is shared across our website, eBay, and Amazon. Updates may take 5–30 minutes. Oversells may occur and will be refunded. We do not backorder or accept pre-orders.
  • Product images are provided by the manufacturer. They may vary or show different details depending on production phase.
  • Manufacturers often use the same photo for different road numbers. Always rely on the title to determine the product and road number.

Ordering

  • Review your cart carefully, especially the Scale/Gauge. Over 50% of preventable returns result from wrong scale purchases.
  • Shipping costs are shown during checkout.
  • We verify addresses, phone numbers, and emails to prevent fraud. Use accurate information tied to your name.
  • We may contact you for high-value orders. A valid photo ID may be required.
  • We use PayPal for payment processing (Visa, Mastercard, Discover, AmEx, Venmo, Apple Pay, Google Pay, PayPal, PayPal Later).
  • Your billing address must match your credit card records. Three failed attempts will lock your account for 24 hours.
  • If declined, check with your bank before retrying.
  • No checks or money orders accepted.
  • We do not ship to:
    • Hotels, motels, or bed & breakfasts
    • Freight forwarders
    • Parcel lockers or non-residential forwarding services
  • Orders with restricted addresses may be canceled. If shipped, our responsibility ends when marked "delivered" by the carrier.
  • We reserve the right to cancel any order at any time for any reason.
  • We currently ship to the United States and Canada only.
  • Our website is secured with a GeoTrust Secure Certificate.

Order Cancellations

  • Orders incur a 3% transaction fee (non-refundable via PayPal).
  • If you cancel before shipping, you’ll be refunded 97%.
  • Incorrect or restricted addresses result in cancellation and a 3% fee.
  • If you cancel after shipping or refuse the package:
    • 15% restocking fee
    • Shipping cost is non-refundable

To avoid paying return shipping, refuse the package if possible.

Handling Time

  • Orders typically ship within one business day.
  • Early orders may ship the same day.
  • Warehouse closed weekends. Friday–Sunday orders ship Monday (or Tuesday if Monday is a holiday).

Packaging

  • Most items ship in boxes with protective materials.
  • Smaller, lightweight items may ship in padded poly bags.

Shipping Services

We use the lowest-cost method available:

  • USPS: Ground Advantage, Priority Mail
  • FedEx: Home Delivery, Ground
  • Items under 5 lbs. usually ship via USPS Ground Advantage
  • If Priority Mail is comparable or cheaper, we’ll use it
  • Items over 5 lbs. usually ship via FedEx
  • High-value orders (Over $600) may require Signature Confirmation. Contact us if that’s a concern.
  • Canadian orders ship via USPS or FedEx

Tracking Information

  • A valid email address is required to receive tracking info.
  • You’ll get a tracking number once your order ships.
  • Track directly on the carrier’s site.
  • Sometimes USPS marks items “Delivered” before actual delivery. If this happens:
    1. Wait one full business day.
    2. Then contact your local post office with the tracking number.
  • Carriers use GPS; your local post office may know exactly where the package was left.
  • If you still haven’t received it, please contact us.

Return & Refund Policy

30-Day Return Policy – See Below for Conditions

All refunds will be processed to the payment method originally used for the purchase or we can provide a store credit

Ordered the Wrong Item / Changed Mind

  • Do NOT open the item if you plan to return it.
  • No “try and buy” returns.
  • Contact Bill at 240-367-6067 or info@crazymodeltrains.com for an RMA.
  • After approval, return within 14 days.
  • Unopened items must:
    • Show no signs of use
    • Be in original packaging
    • Include a valid order number and reason
  • Restocking fees:
    • 15% for unopened items
    • Up to 50% for opened items, depending on condition
  • Do not tape or write on product packaging.
  • Returns without RMA are rejected.
  • We may refuse returns not meeting these conditions.
  • Buyer pays return shipping.

Return Address

Crazy Model Trains
950 Brocksmith St SE
Palm Bay, FL 32909

Wrong Item Received

  • Contact us immediately and do not open the item.
  • We’ll send a return label.
  • We’ll ship the correct item (if in stock) or issue a full refund.

Damaged Items

  • Contact us immediately.
  • Take clear photos of:
    • The damaged item
    • Outer packaging
    • Shipping label
  • Email or text photos to 240-367-6067.

Defective Items

  • If defective out of the box, contact us for RMA and return label.
  • If defective after use, contact the manufacturer.

Non-Returnable Items

  • We are not responsible for minor manufacturer defects. Contact the manufacturer for:
    • Paint color variations
    • Glue marks
    • Smudges or cosmetic imperfections
  • Electronics and circuit boards (DCC Controllers, Decoders, etc.) must be returned to the manufacturer.
  • Electronics may be damaged by:
    • Static electricity
    • Short circuits
    • Incorrect wiring
    • Overloads or misuse

What to Include in All Returns

  • Your order number
  • Brief description of the issue
  • All paperwork that came with the item

Questions? Contact Bill at 240-367-6067 or info@crazymodeltrains.com.