Returns & Refunds
Order Cancellations, Returns & Refunds
Order Cancellations
Before Shipping: All canceled orders are subject to a 3% non-refundable transaction fee.
- Cancelling voluntarily before shipment.
- Using a hotel, motel, or B&B as the shipping address (automatically canceled).
- Providing the wrong shipping address (requires order cancellation and re-order).
After Shipping: Orders cannot be canceled after shipment.
- Refused or returned packages will incur a 15% restocking fee plus original and return shipping costs.
Returns
Contact Bill at 240-367-6067 or info@crazymodeltrains.com to request an RMA.
- Return window: 14 days after RMA is issued.
- Returns without RMA will be refused and returned.
- Include order number and issue in the package.
Do NOT open the product if you plan to return it.
Opened items may incur up to a 50% restocking fee or be refused.
Return Address:
Crazy Model Trains
950 Brocksmith ST SE
Palm Bay, FL 32909
Ordered by Mistake
- Return within 30 days of order date.
- Product must be in new, unused, unopened condition.
- Shipping costs are non-refundable and customer is responsible for return shipping.
- 15% restocking fee applies.
- Special/custom orders are non-refundable.
Wrong Item Received
- Do not open the item.
- Contact us for a prepaid return label.
- We’ll ship the correct item (if in stock) or issue a full refund.
Damaged Items
- Take clear photos of the box, item, and shipping label.
- Send images via email or text to us.
- We will evaluate the damage and advise on next steps.
Defective Items
Out of the Box Defects: Contact us immediately. We’ll issue an RMA and return label.
After Use: Contact the manufacturer for warranty repairs.
Non-Returnable Items
- Cosmetic defects (e.g., paint smudges, glue marks). Please contact the manufacturer.
- All electronics (DCC controllers, decoders, boosters, boards) must be returned to the manufacturer due to risk of user damage.