Shipping & Returns
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Crazy Model Trains Refund/Return Policy:
Wrong item sent or defective product
If we make a mistake by sending you the wrong item or you get a defective product we will make it right at no cost to you. Crazy Model Trains will pay all shipping cost and will provide a full refund.
If an item is received damaged or is incorrectly shipped by us please contact us at 240-367-6067 immediately. You must contact us within 30 days of receipt of the product.
If a product becomes defective after use please contact the manufacture of that product to resolve the issue under their warranty program.
Customer ordered the Wrong product or just don’t want it:
If you order something from us by mistake or just decided you don't want it we will accept returns within 30 calendar days after delivery of the product.
Following conditions apply:
• Items must be in "new, unaltered and unused condition".
• Must be in original box unopened with no damage to the package or packaging (we need to be able to resell that product as new)
• Return request must be within 30 calendar days of the delivery date
• Special order or a custom order will not be refunded
• Customer pays all shipping cost to and from their location. Shipping cannot be refunded.
• There is a 15% restocking fee for returned items. That is 15% of the items price you paid.
• Refunds are contingent upon inspection of item(s) once we receive it.
• If you are sending the item within the United States and the order is valued at $100 or more please insure the shipment for the value of the merchandise. We can’t refund you if the item is damaged or it gets lost.
• If the value is over $100 ship the item with a signature conformation service so we can make sure it’s not damaged by the carrier.
• Ship all items with a tracking number and send us the tracking information once you receive it.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Crazy Model Trains provides standard shipping best way. All shipping cost is determine by the weight on all items.
All items over a one pound will ship out either USPS Priority Mail, UPS Ground, or FEDEX Ground, which ever is cheapest.